Applying Total Quality Management (TQM) in Internet Business
Maybe some of you unfamiliar with the term Total Quality Management (TQM). But for those who engaged in corporate management, the term is certainly no stranger. The concept of Total Quality Management (TQM) is very good in-ACTION in internet business that we run. Because TQM has a big role in improving the quality of all aspects of business.
Which will be discussed this time is how to implement Total Quality Management (TQM) in the Internet business?
I was inspired to write this after reading the postings originated titled Key Wins Competition In Business Competition. I’d like to share this because I think it’s time to manage Internet business Internet business more professional.
Definition of TQM (Total Quality Management) itself says that Wikipedia is a management strategy aimed at instilling awareness of quality in all processes within the organization. Simply put, TQM in the Internet business could be explained as an effort to invite all members to keep working to improve the quality of the entire business process is executed.
The concept of TQM (Total Quality Management) is an integrated system that uses strategy, data, and effective communication to integrate the principles of quality and activities of the organization.
Well, the application of the principles of TQM (Total Quality Management) in the Internet business for yourself what kind?
Here are some of my thinking about the principles of TQM in the internet business:
Focus on the Consumer. Whatever you do or whatever you run ACTION, which is obviously the final jury that determines whether you do it or not is to improve the quality of the consumer. So even if you’ve bothered to remodel your product for example, presents the latest version of your product, but if consumers do not feel there is a useful thing, it means nothing. Because of that, get used to each of you to do something ask whether this is beneficial to my customers? Is if I apply this, it would be easier for consumers?
Promoting Quality. In every draft business plan internet, quality considerations.
One Vision-Mission. Each element in the organization understand the business mission and vision of the field. Mission and vision of this unity will make it easier to move together toward one goal.
Based on the facts. Decision making in the Internet business strategy, based on facts and not just because of mere conjecture. Maybe if a little story, about the analogy as when Mas Irwan M Santika definite decision to do business online. Income Mas Irwan which actually was not bad of a job offline abandoned, and switch definitely to his internet business.
Continuous Quality Improvement. Always looking for ways how to do internet business processes can become more effective.
The five principles of TQM (Total Quality Management) is when applied as directed, I believe will improve the quality of your Internet business.